---
title: Incident
description: "How incident are created, how to acknowledge, and resolve them🔥"
---

## What is an incident 🧑‍🏫

We automatically create an incident when we detect a problem with your service.
When a monitor fails in more than 50% of the locations, we create an incident.
We do that in order to avoid false positives.

## How to acknowledge an incident

Go to the incident page and click on the acknowledge button.

## How to resolve an incident

Go to the incident page and click on the resolve button.

## Auto resolve an incident 🔜

We automatically resolve an incident when the monitor is passing in more than
50% of the locations.
